![]() Our team provides an excellent experience by engaging with customers and solving problems, using analytical skills, and articulating the best solution to drive brand advocacy. What you will need to be successful at CardWorks:ĬardWorks employee success is measured in excellent communication skills, strong customer experience focus, and always putting the customer first. While speaking with account holders, you will evaluate and analyze information to resolve inquiries by asking probing questions and offer solutions that benefit the customer. You will deliver extraordinary customer care by responding to telephone inquiries regarding customer credit card accounts in a fast paced, structured customer focused environment. What will you do as a Call Center Engagement Associate for CardWorks? Why CardWorks Servicing For over 30 years, our Guiding Principles, such as doing the right thing, putting the customer first, and Earn, Learn, and Have Fun. We allow these values to guide the way we conduct ourselves and our business. These include Commitment, Respect, Integrity, Teamwork, Innovation, Communication, Accountability, and Learning. Our Critical Values make our work environment highly desirable. Company subsidized medical, dental, and vision insurance.We value our employees and provide generous benefits to include: If you are looking for a company that engages you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you!įor over 30 years, our Guiding Principles, such as doing the right thing, putting the customer first, and Earn, Learn, and Have Fun (E.L.F), have helped shape our world class organization into an Employer of Choice. Opportunities for growth and advancement, plus bonuses.CardWorks is a family oriented company that strives for excellence. Effectively and efficiently communicate both through verbal and written channels in a way that others are able to understand the information in a manner consistent with the essential job functionsĬardWorks Servicing LLC Why Work Here? Great people, Safe working environment.Ability to understand and carry out oral and written instructions.Ability to work under pressure flexibility and willingness to work at a rapid pace.Mathematical, analytical and decision making skills are vital to success.Skilled in negotiating, including the ability to persuade and modify opinions to reach goals.Familiarity with Windows based computer applications.A minimum of one (1) years’ CardWorks Servicing experience preferred.Two (2) year of related banking, credit, customer service and or collections experience required.High School Diploma or equivalent education experience required.Completes performance evaluations and administers corrective action/counseling as necessary.Provides feedback to Specialists based on their quality, productivity and attendance.Handles calls that have escalated to a supervisor level.Monitors specialists phone calls for quality purposes for compliance and accuracy.Answers questions and assists specialists with issues regarding policies and procedures.The Specialists managed are responsible for handling a combination of inbound and outbound calls to assist customers who are delinquent in the repayment of their credit cards or loans. The Team Leader motivates, coaches and develops their Specialists into becoming a highly responsive team capable of meeting required performance standards while minimizing collection portfolio losses. Schedule: Friday 1:30pm-10:00pm, Saturday & Sunday 12:30pm-9:00pm, Monday & Tuesday 2:30pm-11:00pmĪ Team Leader in the Collections Department supervises a team of consumer credit card and loan collections Specialists.
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